At BrimCove, we strive to deliver high-quality, white-hat link building services with full transparency. Because our services involve significant manual effort (personalized outreach, negotiations with publishers, content review/creation, placement monitoring), most payments are non-refundable once work has commenced. Please read this policy carefully before placing an order.

1. General Refund Rules

• All fees paid to BrimCove are non-refundable except in the specific cases outlined below.
• We do not offer refunds for:
  • Change of mind
  • Dissatisfaction with SEO results (e.g., rankings, traffic, indexing speed) — as these depend on many external factors beyond our control
  • Links that remain live but underperform expectations
  • Delays caused by publisher response times, holidays, or reasonable outreach timelines (we provide estimated delivery windows)
  • Google algorithm updates, manual actions, or deindexing not caused by link quality issues

2. When Refunds May Be Considered

We may offer a refund (full or partial, at our sole discretion) only in these limited situations:

• Service not started: If no outreach or work has begun on your order (typically within the first 7–14 days after payment, depending on package), and you cancel in writing before we confirm campaign kickoff. Refunds in this case are processed minus any transaction fees (e.g., Stripe/PayPal charges).
• Material breach by BrimCove: If we fail to deliver the agreed minimum number of placements (as per your selected package) within a reasonable extended period (beyond published estimates plus grace time), and we are unable to fulfill the order after reasonable attempts. Any refund would be prorated based on undelivered work only.
• Fraudulent charge: Proven unauthorized payment (handled through your payment provider first; we cooperate fully with investigations).

3. Replacement Guarantee (Not a Refund)

As stated on our website and in client communications:

• We provide a free replacement for any link that is removed or lost within 6 months of publication (for reasons other than Google deindexing, site-wide penalty, or client-requested removal).
• You must notify us in writing within 7 days of discovering the issue.
• Replacement is our primary remedy — not a refund — and is offered one time per affected link.

4. How to Request a Refund

• Submit requests in writing via email to contact@brimcove.com
• Include your order number, payment details, and a clear explanation of the reason.
• We will review requests within 7–10 business days and respond with our decision.
• Approved refunds are processed to the original payment method within 14–30 days (depending on the processor).

5. Chargebacks & Disputes

Initiating a chargeback or dispute with your payment provider without first contacting us may result in:

• Immediate suspension of your account
• Forfeiture of any replacement guarantees
• Additional fees or legal action if the chargeback is deemed unjustified

We encourage direct communication to resolve issues quickly and fairly.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted here with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.

7. Contact

Questions about refunds or this policy should be sent to: Email: contact@brimcove.com

Thank you for trusting BrimCove with your link building needs. We are committed to earning your satisfaction through quality work and clear communication.